Before placing an order, you have to register a membership on our website.
Orders are placed via our website or telephone. Once the order is received, you will receive a confirmation email within 72 hours. If you have any hesitations, you can contact our customer services at (852) 2881-8518 for assistance.
All transactions are done via Paypal. If you wish, you can setup a Paypal account here. If you have any questions about your Paypal account, you can contact Paypal customer service here for support.
We use Yamato Delivery to facilitate the delivery of our orders to all parts of Hong Kong. There are certain locations where we will not be able to deliver to. For these locations, our customer service will contact you if further arrangements are needed. Please refer to the service area list here.
The shipping cost for all local delivery will be HKD$45.
The delivery usually takes place between Mondays – Fridays 9am to 6pm. If you are not available when the delivery arrives, the delivery carrier will contact you by phone to arrange a more convenient delivery time.
For international shipments we use Hong Kong SpeedPost. We ship worldwide, with the shipping cost depending on the location. For the specific shipping rates please refer to Hong Kong SpeedPost here.
We would like to ensure that our customers are 100% satisfied with our products. This is why we offer a 30 day money back guarantee. Feel free to try any of our products with no hesitation! If you are not satisfied with the product just send the product back to our office within 60 days of the receipt and we will refund the entire purchase (excluding shipping fees). We will process the refund after receiving the item(s). Please allow 5-10 business days for the whole process.
For more information please contact Metro Brands Limited
Opening hours: Monday – Friday
9:00am - 6:00pm (GMT+8)
Telephone: +(852) 2890 4045